Why we collect personal
information
We collect personal information to enroll you in our
service. The information we require is the absolute
minimum necessary. Credit Source uses your personal
information to provide you with superior customer
service, and to communicate with you regarding your
case. In addition, we use your personal information
to keep you up to date on the latest service
announcements, feature updates, special offers, and
other information we think you would like to hear
about. From time to time, we may also use your
personal information to contact you to participate
in a market research survey, so that we can gauge
client satisfaction and improve our service further.
How we collect personal
information
We collect information about you at the time you
sign up for our service, and any time we enter
information from your credit report into our
database to properly handle your dispute process.
In addition, when you sign up for a new Credit
Source service, or ask to be included in an email
mailing list, we collect and store the information
you provide in a secure database.
When we disclose personal information
Because the ability to communicate with our clients
during any part of the credit recovery process is
absolutely essential, your personal information may
be shared with other Credit Source employees. They
will protect your personal information in accordance
with the Credit Source Customer Privacy Policy.
Credit Source will not share your personal contact
information with other companies unless you specify
otherwise. However, if you become a Credit
Express client, Credit Source will share your
personal information with the designated companies
in order to properly identify and verify your
account in order to process your requested services.
Credit Source works with other companies that help
us provide Credit Source services to you, and we may
provide your personal information to these
companies. For example, should we need to forward
written documents to you we give shipping companies
this information so they can deliver more
efficiently. The information they receive is for
shipping and delivery purposes only, and we require
that the companies safeguard your personal
information in accordance with Credit Source's
policies.
Collecting other personal
information
When you browse Credit Source’s web site, you are
able to do so anonymously. Generally, we don’t
collect personal information when you browse — not
even your email address. Your browser, however, does
automatically tell us the type of computer and
operating system you are using.
Like many web sites, the Credit Source web site uses
“cookie” technology. When you first connect to our
site, the cookie identifies your browser with a
unique, random number. The cookies we use do not
reveal any personal information about you, except
perhaps your first name so we can welcome you on
your next visit. Cookies help us understand which
parts of our web sites are the most popular, where
our visitors are going, and how long they spend
there. We use cookies to study traffic patterns on
our site so we can make the site even better.
Our companywide commitment to privacy
To make sure your personal information remains
confidential, we communicate these privacy
guidelines to every Credit Source employee and staff
member.
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Credit Source does not
knowingly solicit personal information from
children or send them requests for personal
information.
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Credit Source's web site may
contain links to other sites. Credit Source does
not share your personal information with those
web sites and is not responsible for their
privacy practices. We encourage you to learn
about the privacy policies of those companies.
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If we are going to use your
personal information differently from that
stated at the time of collection, we will try to
contact you via email using the most recent
information we have. If you have not given us
permission to communicate with you, you will not
be contacted, nor will we use your personal
information in a new manner.
The Credit Source Customer
Privacy Policy is subject to change at any time. We
encourage you to review the privacy policy regularly
for any changes.
